Operations that are environmentally sustainable

We take our environmental responsibilities very seriously and aim to operate in an environmentally sustainable way across our operations.

Our customers believe that we have a responsibility towards the environment. However, in our research, fewer customers view looking after the natural environment as a priority, compared to ensuring high quality drinking water, reducing leakage and keeping bills affordable. There are also mixed views from customers regarding their willingness to pay for further improvements to the wider aquatic environment.

Our long term plans

We will continue to work with environmental stakeholders to develop innovative, cost-effective solutions to protect and manage our environment and reduce our carbon footprint.

Managing the aquatic environment - During the next five-year investment cycle, 2015-2020, we will investigate catchment management opportunities to manage metaldehyde, a chemical which is currently very difficult to treat with existing water treatment plant, in the Blithe and Severn catchments. We will also consider how we can build biodiversity objectives into this. We will investigate the potential for nitrate catchment management to bring benefits to groundwater quality and offset the need for further treatment plant replacement in the future.

Managing our landholdings - We will continue to work with stakeholders such as Natural England and local Wildlife Trusts and manage our landholdings to ensure that we meet our biodiversity duty and provide amenities and public access where appropriate. Our aim is to embed biodiversity firmly into our business decisions and policies.

Managing the changing climate - We will continue to manage our carbon footprint to try and minimise energy use. This will require investing in pump efficiency as a priority, as well as delivering catchment management schemes to avoid costly treatment processes.

Generating power - We will explore the options for generating energy from our land and assets, although to date, our analysis suggests that investing in wind turbines is not economic. We will however, keep abreast of technological advances in this area and also consider using solar power where effective.

Being a responsible corporate citizen - We will continue to invest in training and equipment to ensure our operations have the highest possible standards of Health and Safety. We will share best practice and adopt new processes where necessary to ensure the safety of our colleagues and communities. We will also continue to provide public access to our recreation sites and continue to offer education activities to schoolchildren around our regions, promoting environmental responsibility, safety and water efficiency.