Company values

What we do

We deliver a consistent supply of high quality water to our existing customers, we plan for the needs of our future customers and we provide a return to our shareholders by taking care of our assets.

How we do it

A personal approach

For customers
- no talking to machines
- understand their needs and resolve issues

For employees
- one to ones and appraisals
- reward and recognition based on individual performance

Local service delivered by local people
- use local suppliers where appropriate
- contribute to the community
- donations and grants
- consider all views

Empowered and trusted to help our customers
- keep costs as low as possible
- make it easy to pay
- take ownership of customer issues

Work together to achieve Company objectives
- achieve shared KPIs and be a high performing company
- return to shareholders
- fulfil our obligations

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