
Company values
What we do
We deliver a consistent supply of high quality water to our existing customers, we plan for the needs of our future customers and we provide a return to our shareholders by taking care of our assets.
How we do it
- A personal approach
For customers
- no talking to machines
- understand their needs and resolve issues
For employees
- one to ones and appraisals
- reward and recognition based on individual performance
- Local service delivered by local people
- use local suppliers where appropriate
- contribute to the community
- donations and grants
- consider all views
- Empowered and trusted to help our customers
- keep costs as low as possible
- make it easy to pay
- take ownership of customer issues
- Work together to achieve Company objectives
- achieve shared KPIs and be a high performing company
- return to shareholders
- fulfil our obligations