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Water levels remain normal

Cambridge Water scores 100 per cent for water quality

Cambridge Water maintains strong position

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• Codes of Practice

Codes of Practice

Our aim is to provide you, the customer, with a high quality service at all times. So you know what levels of service you can expect from us, we have compiled the following codes of practice.

Code of Practice: Water pipes
This code of practice details which pipes Cambridge Water is responsible for and which ones the customer is responsible for

Code of Practice: Water meters
This code of practice details what you need to know about water meters

Code of Practice: What to do if you are having difficulties paying your bill
What you should do if you are having difficulty paying and what happens if you don't pay

Code of Practice: Your bill
Explaining your bill and ways you can pay

Code of Practice: Guaranteed Standards Scheme
To be read in conjunction with our leaflet "Our Commitment to Customers."

Code of practice: Leaks
This code of practice identifies who is responsible for repairing leaking pipes and under what circumstances customers qualify for a free leak repair

Code of Practice: Your water supply
This code of practice sets out the standards we set to maintain the quality, quantity and pressure of our water

Code of Practice Overview
This summarises the standards of service you can expect from Cambridge Water

Code of Practice: Complaints
We aim to respond to all complaints quickly and to your satisfaction. This leaflet sets out our procedure if you wish to make a complaint