Your metered bill

What are Cambridge Water's charges for customers on a water meter?

Metered charges begin from the day the water meter is installed. Until then please continue to pay your unmetered bill as usual and we will make any necessary adjustment later. Any money we owe you will be credited to your metered account.

Click here for a list of our metered charges

How often will you send me a bill?

We will send you a bill every six months. The date you receive your bill will depend on when we read your meter.

Your first metered bill could arrive at any time after the first six months of the meter being fitted.

If we have been unable to get our own reading, or a reading from you, we will send you an estimated bill.

Please note our charges are set on 1 April each year. If the previous bill was received before April 1, the next bill will be apportioned so that the customer pays one rate to 31 March and the new rate from 1 April.

How can I pay my bill?

Click here for ways to pay your metered water bill

How can I work out what my bill is likely to be?

The amount of water you use will depend on the number of people living in your property and the amount of water you use.

On average one person will use 55 cubic metres every year (55,000 litres).

The Consumer Council for Water (CCWater) represents water and sewerage consumers in England and Wales. They provide a current and accurate water meter calculator for Cambridge Water customers.

Please click here to open a new window and find out if you would be better off switching to a meter.

Are there any concessionary rates available for people on a meter?

A number of special tariffs are available for people who have a meter. To find out more click here.

How can I reduce my metered water bill?

Click here for ways to reduce your bill

Can I change back to rateable value?

If you have moved to a property which already has a meter fitted it is not possible to revert back to rateable value.

If you have had the meter installed yourself it is possible to revert back to unmetered charges if the occupier:

1) Gives notice to Cambridge Water within:

  • 24 months of the first day of charging by meter (having previously been charged at that property on an unmetered basis)

2) This is the first time that the occupier has asked to be changed back to unmetered charges at that property

3) One of the consumers who occupied the premises at the time of the meter change, still occupies the premises at the time of the notice of the reversion (ie a new occupier cannot demand revsion to unmetered charges)

4) The customer opted to have the meter installed. Reversion is not available to properties that have been compulsory metered.

What if I have concerns about the accuracy of my bill?

If you are concerned that the meter is showing more water than you believe you have actually used, then we recommend you check your meter to establish whether or not you have a leak on your property.

Water is paid for by the cubic metre. On your water meter the black numbers on the meter indicated the cubic metres used and the red numbers indicated the fractions of cubic metres. To check that you do not have a leak on any pipework after the meter:

1) Turn off all taps

2) Read the meter (including the red digits)

3) Do not use any water for a length of time (eg overnight or while you are out for the day).

4) Read the meter again.

If the second reading is higher than the first there may be a leak which you can report here.

If you are still sure that the meter reading is inaccurate and you are a domestic customer we can ask the Trading Standards Office to carry out a detailed on-site inspection free of charge. Please note this can take between three and six months.

Finally, it is possible to swap the meter and have it tested off site by the manufacturer. However, if the test does not show the meter to be outside the accuracy limits required by the Trading Standards Office you will be liable for the cost of the test to a maximum charge of £70.

If the meter is proven to register incorrectly, charges will be adjusted to reflect normal consumption from either the date the meter became faulty or for the six months prior to the last reading, whichever is the earlier.