See if you are eligible for a special tariff

 

The Assure tariff

The Assure tariff is to assist customers on a low income or struggling to pay their water charges; it aims to reduce water poverty and make our bills more affordable.

Customers with a household income of less than £16,105 may qualify for a discount of up to 80% on their water charges. To find out more click here

WaterSure

If you are on a low income Cambridge Water may be able to help by putting a limit on your charges for water and wastewater services. See metered household charges for this year's rate.

To be eligible you must meet the following conditions:

  • Have a water meter
  • Be in receipt of certain income-related benefits or tax credits

And have either:

  • Three or more children under the age of 19 living in the household for whom the person receiving benefit also claims child benefit or;
  • Someone living in your household who has a medical condition which means they use a lot of extra water

For more details and to apply, download the WaterSure application form or speak to a customer adviser on 01223 706050.

Charitable Trust

Cambridge Water has a charitable trust fund. If a customer is experiencing extreme financial difficulties and water is among several outstanding debts then an application can be made to the Charitable Trust either direct to the company by telephoning 01223 706050, or visiting www.sswtc.org

Alternatively customers can contact the trust through the Citizens’ Advice Bureau (CAB), Welfare Rights Services, StepChange or other free debt advice agencies.

It is recommended customer contact one of these organisations to receive impartial free debt advice.

The CAB will go through the customer’s financial circumstances and contact Cambridge Water on their behalf if it feels a customer meets the Charitable Trust criteria.

By agreeing to, and maintaining, a low-value payment arrangement the Charitable Trust may be able to help make a grant towards a customer’s outstanding water charges. Further information can also be found by visiting www.sswct.org

AquaCare Plus

If you are on a low income we may be able to help by reducing your charges for wastewater services. 

The tariff has a higher wastewater service charge, but charges less for the volume of wastewater used.

See metered household charges for this year's rate.To be eligible you must meet the following conditions:

  • Have a water meter
  • Be in receipt of certain income-related benefits or tax credits

This tariff will only be of benefit if you are billed for more than 67.5 cubic metres of wastewater a year, the equivalent to 75 cubic meters of water at 90%.

For more details and to apply, download the AquaCare Plus application form or speak to a customer adviser on 01223 706050.

SoLow

Please be aware that Anglian Water is currently phasing out this tariff. Since 1 April 2015 it has no longer been available to new applicants. For more details visit Anglian Water's website www.anglianwater.co.uk/solow

What does that mean for existing customers?

These changes only affect the wastewater charge on your bill; there is no change to the water tariff.  Customers who’re already on the SoLow tariff don’t need to do anything.  The changes that will happen over time are explained below.

The wastewater charge on your bill will now have two elements. 

 

  • The volumetric charge will gradually decrease to bring it in line with the Standard metered wastewater tariff. 
  • From April 2015 a standing charge has been applied. This will gradually increase until it is equal to the Standard wastewater standing charge. 

 

The SoLow tariff will cease to exist and it is expected by 2021 you will be charged the same amount for wastewater as a customer on the Standard metered wastewater tariff. 

For each year the price is set in April of that year and will not change again until the following April.

For customers on the Solow tariff, the figures in the table below show how the change outlined above may affect your wastewater bill amount.

Sewerage charges including Surface Water Drainage and Highway Drainage (based on 90% of water used)

Annual water use

2015/16

2016/17

Change

35m3

£101.35

£108.05

£6.70

45m3

£124.13

£129.87

£5.74

60m3

£158.31

£162.59

£4.28

Notes:

m3 = cubic metres

1 cubic metre = 1000 litres

If you are worried about how these changes may affect you, please let us know.  There may be ways we can help.

For more information about the reasons for the change, click here to visit Anglian Water’s website www.anglianwater.co.uk/solow.