See if you are eligible for a special tariff

 

The Assure tariff

The Assure tariff is to assist customers on a low income or struggling to pay their water charges; it aims to reduce water poverty and make our bills more affordable.

Customers with a household income of less than £16,105 may qualify for a discount of up to 60% on their water charges. To find out more click here

WaterSure

If you are on a low income Cambridge Water may be able to help by putting a limit on your charges for water and wastewater services. See metered household charges for this year's rate.

To be eligible you must meet the following conditions:

  • Have a water meter
  • Be in receipt of certain income-related benefits or tax credits

And have either:

  • Three or more children under the age of 19 living in the household for whom the person receiving benefit also claims child benefit or;
  • Someone living in your household who has a medical condition which means they use a lot of extra water

For more details and to apply, download the WaterSure application form or speak to a customer adviser on 01223 706050.

Charitable Trust

Cambridge Water has a charitable trust fund. If a customer is experiencing extreme financial difficulties and water is among several outstanding debts then an application can be made to the Charitable Trust either direct to the company by telephoning 01223 706050, or visiting www.sswct.org

Alternatively customers can contact the trust through the Citizens’ Advice Bureau (CAB), Welfare Rights Services, StepChange or other free debt advice agencies.

It is recommended customer contact one of these organisations to receive impartial free debt advice.

The CAB will go through the customer’s financial circumstances and contact Cambridge Water on their behalf if it feels a customer meets the Charitable Trust criteria.

By agreeing to, and maintaining, a low-value payment arrangement the Charitable Trust may be able to help make a grant towards a customer’s outstanding water charges. Further information can also be found by visiting www.sswct.org

AquaCare Plus

If you are on a low income we may be able to help by reducing your charges for wastewater services. 

The tariff has a higher wastewater service charge, but charges less for the volume of wastewater used.

See metered household charges for this year's rate.To be eligible you must meet the following conditions:

  • Have a water meter
  • Be in receipt of certain income-related benefits or tax credits

This tariff will only be of benefit if you are billed for more than 67.5 cubic metres of wastewater a year, the equivalent to 75 cubic meters of water at 90%.

For more details and to apply, download the AquaCare Plus application form or speak to a customer adviser on 01223 706050.