Mutual agreement

Where another person has mutually agreed with Cambridge Water to accept responsibility for the charges

Multiple occupation

Properties in multiple occupation include properties where:

1. Tenants sign separate leases for shared accommodation with different start and end dates

2. Tenants do not have exclusive occupation of the premises; and have shared water facilities with other occupiers

Short lets

Where a property is let for periods of less than 12 months, we may regard the landlord as occupier. We would normally only do this where we have:

1. Not been informed of occupation changes; or

2. The occupier's forwarding addresses have not been provided

Joint supplies

In the case of metered water, where there are joint supplies and one person, company or association is liable by agreement with the Cambridge Water

Non-household

Non-households may be charged either by mutual agreement with Cambridge Water or under the Charges Scheme.

Metered properties

Non-occupation is proven by zero consumption on the meter and no charges will be made

Unmeasured properties

If there is no named occupier, Cambridge Water will bill the owner (or care of owner's agent) who remains liable except where:

1. The owner has requested that the supply is disconnected; or

2. The owner can provide proof of non-occupation (for instance, Council Tax or another utility bill - gas or electricity - showing zero consumption at the property, or that the property is unfurnished).

Enquiries about charges

Prospective occupiers may contact Cambridge Water by phone or in writing for information on the existing charging basis for the property in question.

Notice of Change of Occupier

Occupiers are under a duty to inform Cambridge Water when they move into or out of a property supplied with water in our area. If a customer has an outstanding debt with us, and fails to notify us when they move house, we will have to employ a tracing agent to find the new address.

We need a minimum of two working days notice when you cease to occupy premises. Failure to do could result in your liability for charges beyond the actual date of departure (s.144 Water Industry Act 1991)