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- Your account
- Customer service
- Company performance
- Overall Performance Assessment
Overall Performance Assessment
|
|
Unit |
2005/06 |
2006/07 |
2007/08 |
2008/09 |
|
DG2: Number of properties receiving low pressure |
Number |
17 |
23 |
17 |
17 |
|
DG3: Unplanned supply interruptions |
Performance score index |
0.09 |
0.06 |
0.09 |
0.02 |
|
DG4: Restrictions on water use |
Number |
0 |
0 |
0 |
0 |
|
DG4: Drought orders issued |
Number |
0 |
0 |
0 |
0 |
|
DG6: Billing contacts answered within five working days |
% |
99.71 |
99.98 |
99.97 |
99.95 |
|
DG7: Response to written complaints within 10 working days |
% |
100.0 |
100.0 |
100.0 |
100.0 |
|
DG8: Metered customers receiving bills based on actual readings |
% |
99.92 |
99.84 |
99.83 |
99.85 |
|
DG9: Percentage of telephone calls abandoned |
% |
5.1 |
7.9 |
3.1 |
3.6 |
|
DG9: Percentage of telephone callers receiving an engaged tone |
% |
0 |
0 |
0 |
0 |
|
DG9: Customer satisfaction survey |
Maximum score is 5 |
4.67 |
4.54 |
4.75 |
4.72 |
|
Total leakage |
Ml/d |
13.9 |
13.4 |
13.9 |
14.3 |
|
Drinking water quality measured by DWI |
Performance score index |
100 |
100 |
100 |
100 |
|
Assessed Customer Service |
Max score is 10 |
10 |
10 |
10 |
10 |
|
Overall performance assessment |
Max score is 288 |
286 |
286 |
287 |
286 |
