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DISRUPTION TO THE WATER SUPPLY

Cambridge Water scores 100 per cent for water quality

• You are here:
• Cambridge Water home
• Your account
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• If you have a meter
• Metered tariffs

Metered tariffs

These tariffs are available to customers who have a water meter.

• WaterSure

If you are on a low income Cambridge Water may be able to help by putting a limit on your charges for water and sewerage services. To be eligible you must meet the following conditions:

1) Have a water meter

and  

2) Be in receipt of benefit or tax credits

Have either:

Three or more children under the age of 19 living in the household for whom the person receiving benefit also claims child benefit

Someone living in your household who has a medical condition which means they use a lot of extra water

For more details download our application form or call 01223 70 60 50.

• Aquacare Plus

If you are on a low income we may be able to help by reducing your charges for sewerage services. To be eligible you must meet the following conditions:

1)     Have a water meter

and

2)    Be in receipt of benefit or tax credits

Please note this tariff will only benefit you if the amount of sewerage you are billed for exceeds 67.5 cubic metres a year.

How does the tariff work?

Most customers pay a £75 standing charge for sewerage (£40 if you do not pay for surface water drainage). The Aquacare Plus tariff works by charging customers a higher standing charge of £128 (or £93 for people who do not pay for surface water drainage.) The amount customers pay for each cubic metre of sewerage is then lowered to 63p compared to the usual price of £1.42 (2010 - 2011 prices).

How much could I save?

To find out how much you can save you first need to know the amount of sewerage you are billed for on an annual basis (you can find this information on your metered bill). Using the Aquacare Plus comparison table you can see how much your sewerage bill will be on the standard tariff and how much it will be on the Aquacare Plus tariff. Please note under this tariff we are unable to backdate bills so the benefits will be  applied to your next bill.

For more details download our application form or call 01223 706050.

• SoLow

If you discharge less than 67.5 cubic metres of sewage a year into the sewers, you may find your bill is lower if you are on Anglian Water's SoLow rate. With SoLow, there is a 'no standing charge' tariff.

If you have any queries about your sewerage service or would like more details about their metered tariff options, please write to Anglian Water, Customer Services, PO Box 770, Lincoln LN5 7WX, or phone them on 0800 91 91 55.

• Surface Water Drainage

If none of the surface water from your property drains into the public sewerage system, either directly or indirectly, you may be entitled to pay a lower standing charge.

Call Anglian Water's enquiry line on Freephone 0800 169 3271 to obtain an application form, or alternatively you can pick up a form from your local Citizens Advice Bureau.

• More help with paying your bill?

Click here to find out more