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What is the Assure Tariff?
The Assure tariff can help customers on a low income or who are struggling to pay their water charges; it aims to reduce water poverty and make our bills more affordable. Customers with a household income of less than £16,105 (excluding income from Disability Living Allowance, Personal Independence Payment & Attendance Allowance), may qualify for a discount of up to 80% on their water charge.
How can I apply?
Application forms can be downloaded at the bottom of this page, or please call 01223 706050 and we can send a form to you. We can also help you apply over the phone, or if it is easier, arrange to come to your home and help you in person.
Alternatively, if you are discussing your financial circumstances with a third party such as CAB, StepChange or National Debtline they can make an application to us on your behalf.
- Contact your local Citizens Advice Bureau, see www.citizensadvice.org.uk for details.
For online or telephone advice you can contact:
- StepChange – 0800 138 1111 or visit www.stepchange.org
- National Debtline – 0808 808 4000 or visit www.nationaldebtline.org
What you need to do
You must complete the application form in full, providing details of all income and expenditure requested on the form.
The more information you can provide us with the more certain we can be the advice and assistance we give you is right for you.
Do I have to have a water meter?
No. You can apply for the Assure tariff as long as you meet the qualifying criteria.
If you are billed on rateable value we may determine you would save money by having a meter installed.
Where it is practical to do so, we will encourage you to have a meter to help you make a long term savings. However, you will have one year to exercise the right to revert back to rateable value, if you find the metered charges are higher than you were paying on rateable value.
If it is not practical to have a water meter fitted you may still qualify for a discount of up to 80%, and this will be based on an average water bill.
What happens next?
Once we have received your application we will write to you and let you know whether you have been accepted and confirm the amount of discount to be applied to your bills.
If you have not been accepted on the Assure tariff we will provide you with other information to help you manage your account and contact information of other organisations that may be able to help you with budgeting and debt advice.
What about the sewerage charges?
Upon acceptance to the Assure tariff you will automatically qualify for the sewerage provider’s equivalent tariff.
You do not need to do anything; we will apply the discount to your account and notify the sewerage provider.
How long will I receive the Assure tariff for?
You will be assigned on the tariff for one year. Prior to the expiry period we will send you a renewal form to re-apply.
How do I pay?
We offer a range of flexible payment methods and frequencies, and as part of the application process this will be agreed with you.
For further information on options available please click here
What happens if I cannot keep up the payments?
We hope the advice you receive will enable you to keep up your payments to us, but if you get into further difficulties, you must let us know.
If we know you are having problems, we may be able to offer more help and support.
If you do not make payments and we do not know that you are having problems, we will no longer be able to help you and normal debt recovery will resume.