 |
 |
About us:Performance levels |
|
|
|
| |
|
|
| |
Facts & Figures as at 31st
March 2007
|
| |
296,820 |
population supplied
|
| |
25 |
sources of supply
|
| |
34 |
storage towers and reservoirs
|
| |
72.72 Ml/day
|
distribution input |
| |
57% |
proportion of metered domestic customers |
| |
|
|
| |
Customer Contacts
|
| |
118,176 |
telephone calls
|
| |
96,193 |
written billing enquiries
|
| |
99.6% |
handled within 5 working days |
| |
99.8% |
proportion of bills based on actual reads
|
| |
|
|
| |
Engineering
|
| |
2,297 km |
water mains
|
| |
8 km
|
of new, refined or replaced water mains |
| |
1,456 |
meters installed at customer request |
|
1,374 |
meters installed in newly built houses |
| |
156 |
mains burst per 1000 km |
| |
|
|
| |
Water Efficiency
|
| |
1,998 |
HIPPO bags fitted or distributed
|
| |
193 |
free supply pipe repairs
|
| |
100,000
|
litres saved per day
|
| |
|
|
| |
Water Quality (2006)
|
| |
8,166 |
tests at customer taps |
| |
5 |
parameters failed (non-significant)
|
| |
99.93%
|
overall compliance
|
| |
|
|
| |
|
|
|
|
|
|
|
About us 