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Contents
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Register with
us |
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Summary of
special services |
If you are elderly or disabled, please
tell us so we can do our best to meet your needs. We have
many special services designed to provide special help for
you. Our staff are always ready to explain our services and
help with more information.
Register with
us
 We
have a register of customers with special needs. If you would
like to be on this register and benefit from these services,
please contact us at custservice@cambridge-water.co.uk
or call 01223 706050.
You do not need to complete a form. All
we need to know is your name, address, phone number and what
service or services you require. If you are disabled, we will
need only a small amount of information in order to ensure
that we provide the full service you require.
The information that you provide is kept
absolutely confidential. The register is made available only
to those staff who need access in order to fulfil their role.
Summary of special
services
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Home
security |
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No water supply
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We will arrange for
Cambridge Water staff calling at your home to use a
password so you can identify them. You can choose the
password and change it any time. |
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Some of our customers
are entitled to special deliveries of water if we have
to interrupt the water supply to their home. |
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Understanding
your bills |
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Reading the meter
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All our bills and brochures
are available in large print or Braille or on cassette.
We can read the bill over the phone to you. We have
a minicom line (TEL: 01223 40 30 98) so you can
contact us about your bills.
We are happy to send your bill to a friend or relative
that you nominate. |
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If you cannot read
your meter because it is in a location that is difficult
to get to due to your disability, we will move it to
a better position for you to read it.
If you are blind or partially sighted, we can arrange
for a meter reading service so you can check your own
consumption in-between bills. |
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Disabled access
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Advice and information
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Our offices at Fulbourn
Road, Cambridge have disabled parking facilities and
wheelchair access.
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Unfortunately,
we cannot provide individual advice about appliances
and adapta
tions for your water units (e.g. taps, and
plugs). However,
we recommend that you contact your local Occupational
Therapy Department, who can provide expert advice (and
may be able to tell you about special grants that are
available).
To speak to someone about the adaptions you need and
to arrange for an occupational therapist to visit you,
contact Cambridgeshire Direct on 0845 0455205 or visit
their
web site regarding housing adaptions. |
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Download our Special
Needs brochure for more information on the facilities
we provide for people with special needs.
To view PDF files, download the Adobe Acrobat Reader.
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About you 
