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Due to an IT issue that began last weekend and carried through into this week, we are currently responding to a backlog of queries. As a result, there may be longer wait times across our customer service channels. We apologise for these delays.
We are still answering your calls across all lines. If you have an emergency with your water supply, you can still call us on 01223 706050 option 3.
If you have a billing-related query that is not urgent, please take a look at our bill FAQs or head over to MyAccount.
We expect our usual service levels to return towards the end of next week. Thank you for your continued patience.
Updated: 03/10/25, 09:10
A look at our rivers and chalk streams and the role they play in our water cycle.
Two new directors have been selected to join the business's senior leadership team.
Our 2024 summer water-saving campaign, Yes We Cam, has been nominated for Behaviour Change Campaign of the Year as part of the edie Net-Zero Awards.
Cambridge Water, part of South Staffordshire Water Plc, is launching its biggest mains rehabilitation project to date.
Following our driest June since 1976, we're taking more water from our environment to meet demand.
Customers are asked to consider small actions they can take to save water during this long and dry period.
David Brown has been appointed as our new Transformation Director.
A new discounted tariff is now available to support metered households to save water every day.
Cambridge Water to be involved in two innovation projects to help tackle challenges in the water sector.
Customers across Cambridge helped us to save more than 1.3 million litres of water every day
A look at how we combat invasive non-native species at our sites.
After experiencing prolonged periods of hot and dry weather in early spring, saving water will play an important role in helping us to protect our water resources and the environment